Returns and Exchange Policy
Effective Date: 31 May 2024
At Velvet Aura, we prioritise your satisfaction and aim to provide exceptional products and services. Please review our Returns and Exchange Policy to understand our terms and conditions regarding purchases and cancellations.
1. No Returns or Exchanges
Due to the nature of our products and services, Velvet Aura does not offer returns or exchanges for any of our products. All sales are final.
2. Appointment Rescheduling
We understand that sometimes plans change. The only acceptable form of 'exchange' we offer is the option to change your appointment date and/or time. To reschedule your appointment, please contact us at least 24 hours before the scheduled appointment time.
3. Cancellations for Online Services
We allow cancellations for our online services, provided that the cancellation request is made more than 24 hours before the scheduled appointment time.
To cancel or reschedule your appointment, please contact us at:
Email: team@velvetauraliving.com
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4. How to Cancel or Reschedule an Appointment
To cancel or reschedule your appointment, please reach out to us with your booking details. Cancellations or rescheduling requests made within the 24-hour window before the scheduled appointment time are not eligible for a refund or rescheduling.
5. Contact Information
If you have any questions or need assistance with your appointment or purchase, please contact us:
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Email: team@velvetauraliving.com
6. Policy Updates
We reserve the right to update or modify this Returns and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our practices.
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Refund & Cancellation Policy
Effective Date: 31 May 2024
At Velvet Aura, we are committed to providing high-quality products and services to our customers. Please review our Refund Policy to understand the terms and conditions regarding refunds.
1. No Refunds for Products
Due to the personalized and digital nature of our products, Velvet Aura does not offer refunds for any product purchases. All sales are final.
2. Cancellations and Refunds for Online Services
We understand that sometimes plans change. Refunds for online services are available under the following conditions:
- A full refund is available if the cancellation request is made more than 24 hours before the scheduled appointment time.
- No refund is available for cancellations made within 24 hours of the scheduled appointment time.
3. Appointment Rescheduling
Instead of a refund, you have the option to reschedule your appointment if the request is made at least 24 hours before the scheduled appointment time. Please contact us to reschedule your appointment.
4. How to Request a Refund
To request a refund for an online service, please contact us with your booking details:
Email: team@velvetauraliving.com
We will process your refund request promptly if it meets the conditions outlined in this policy.
5. Contact Information
If you have any questions or need assistance with your refund request, please contact us:
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Email: team@velvetauraliving.com
6. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our practices.